SILAB POLYCLINIC Ltd., with its registered office at Gradišćanska cesta 36, 10 000 Zagreb, Croatia, registered with the Commercial Court in Zagreb under registration number (MBS): 081506456, Personal Identification Number (OIB): 68761868152 (hereinafter: the “POLYCLINIC”), is the controller of your personal data.
The term “user” or “data subject” in this Privacy Policy refers to all persons who receive or have received healthcare services, as well as all other persons who have given their consent to receive notifications from the POLYCLINIC for themselves or, as holders of parental responsibility, on behalf of children under the age of 16.
The POLYCLINIC collects the minimum amount of personal data necessary and uses it solely for the purpose for which it was collected and about which you have been informed. Likewise, the POLYCLINIC does not share personal data with third parties without informing you accordingly. The POLYCLINIC always strives to process and retain your personal data only for as long as necessary for the purposes for which it was collected, or as required by contract or applicable law.
Where processing is based on your consent (e.g. marketing, cookies, retargeting), you have the right to withdraw your consent at any time, without affecting the lawfulness of processing carried out prior to the withdrawal of consent.
1. Data We Collect
The POLYCLINIC collects various types of data for the purpose of providing high-quality services, including: (a) data collected directly from you through forms completed at the POLYCLINIC’s premises, forms available on the website www.poliklinika-silab.hr, via e-mail, social media, or telephone communication; (b) data collected regarding your use of the POLYCLINIC’s services; and (c) data collected from third parties.
The POLYCLINIC collects the following categories of personal data:
- Identification data (full name, personal identification number, gender, nationality, residence and/or temporary residence information)
- Contact data (e-mail address, telephone number, mobile phone number)
- Health data and medical information (medical records, medical history, diagnoses, treatments, procedures, and related information)
- Administrative data (insured person number, health insurance card details, supplementary insurance card details, payment confirmations, and similar information)
- Any other information voluntarily provided by you as a user of our services
The POLYCLINIC also processes your personal data and/or your child’s personal data if the child is under the age of 16 or 18, depending on the purpose of processing, and you are the holder of parental responsibility.
For legal clarity, the age limit of 16 years applies to the processing of children’s data in the context of information society services in accordance with the General Data Protection Regulation (GDPR), unless otherwise provided by applicable legislation.
The POLYCLINIC collects information regarding your use of the website www.poliklinika-silab.hr, including information about how you use the website. Such data is necessary to ensure the proper and efficient operation of the website, provide high-quality services, fulfil legal obligations, and pursue our legitimate interests in providing and continuously improving our services.
The website www.poliklinika-silab.hr uses cookies. Detailed information regarding cookies, including their purpose, use, storage, and management, is available on the website www.poliklinika-silab.hr in the “Cookies” section, which can be accessed via the following link:
https://poliklinika-silab.hr/kolacici/
Furthermore, the POLYCLINIC may collect information regarding your geolocation. Such information may become available when you browse and use the website www.poliklinika-silab.hr based on your IP address or GPS data from your device. This information is used to improve our services and ensure the quality of the services we provide. The POLYCLINIC notes that your devices allow you to disable or restrict the sharing of location data, and you are free to make use of these options at any time.
Certain personal data may be stored by the Google Analytics platform during the collection of personal data, as described in more detail in our Cookie Policy.
For more information about Google Analytics’ privacy practices, please refer to the following link:
• https://policies.google.com/privacy?hl=en
Some of our services available through online content allow you to contact the POLYCLINIC directly for enquiries and appointment bookings relating to the services provided by the POLYCLINIC. In connection with these services, we may request certain information from you in order to enable you to use such services and to allow the POLYCLINIC to respond to your request. In such cases, your personal data is necessary because, without it, the POLYCLINIC cannot process your request. You will therefore be presented with a form confirming that you have been informed about this Privacy Policy, which must be expressly acknowledged.
For example, you may be asked to provide your e-mail address, first name, last name, mobile phone number, and similar information. Certain services may also allow you to communicate with other persons. Such communications may be transmitted through and stored within our systems.
In certain situations, the POLYCLINIC collects information about you through other online platforms and sources, which may be combined with information you make available to us. For example, in order to provide services tailored to your interests and preferences, the POLYCLINIC uses the Facebook Pixel tool, which enables the tracking of your activities on this website and transmits such information to Facebook. As a result, you may receive promotional messages and information through social media that are tailored to your interests and browsing activity.
This enables you to access services and information that you might not otherwise become aware of, with the aim of improving your user experience and the quality of services provided by the POLYCLINIC.
Such tools may be embedded in web content, videos, and e-mails, allowing servers to read certain types of information from your device and determine when you have viewed specific content or messages, as well as the time, date, and IP address of your device. The POLYCLINIC and certain third parties use such tools for various purposes, including analysing the use of services and, together with cookies, providing content and advertisements tailored to your needs and interests.
This website uses a retargeting (remarketing) system. Third parties may collect information about your visits to and interactions with our website, including information related to advertising activities.
For more information about these tools, please refer to the following links:
• https://web.facebook.com/business/help/952192354843755?_rdc=1&_rdr
• https://web.facebook.com/policy.php?_rdc=1&_rdr
In addition, the POLYCLINIC uses Zendesk Support and Zendesk Chat tools for online communication, which may also contain your personal data.
For more information:
• https://www.zendesk.com/company/customers-partners/eu-data-protection/
In connection with the above, the POLYCLINIC does not separately process or store data submitted through these tools, as they are used solely for communication purposes.
All interactive features, particularly communication via private messages, chat, forums, or other messaging methods, are public in nature and do not constitute confidential information. Therefore, the POLYCLINIC may monitor and remove inappropriate content without obtaining prior user consent.
By accessing and using this website, you consent to the use of the tools described above and to the collection of other information available on your device.
2. Why We Collect Data and Who Has Access to It
Your personal data is collected and processed for the following purposes:
To enable your use of our services
To contact you regarding medical procedures and treatments
To provide services and fulfil your requests
To provide content and recommendations based on your activities on the website
For advertising and the distribution of promotional materials
To improve business operations and develop our services
To evaluate and analyse website activity, market trends, users, products, and services
To communicate with you
To develop new services tailored to users’ needs
To comply with legal obligations
To notify competent authorities where required
For other purposes based on your consent
Your personal data will not be made publicly available.
Personal data may be disclosed to entities affiliated with the POLYCLINIC, business partners, and service providers, subject to appropriate data protection measures.
Personal data, including health data as a special category of personal data, is processed exclusively for the purposes of providing healthcare services, complying with legal obligations, and pursuing the legitimate interests of the POLYCLINIC. Such data will not be used for any other purposes without an appropriate legal basis.
Personal Data Protection Statement
The POLYCLINIC is committed to protecting users’ personal data, collecting only the data necessary for the intended purposes, and ensuring that users maintain control over how their personal data is used.
All personal data is accessible only to authorised employees and authorised partners.
3. Miscellaneous
For any additional questions regarding the processing of your personal data, you may contact the Data Protection Officer.
You have the right to access your personal data, request rectification, restriction of processing, object to processing, and request data portability.
We will respond to your requests within 30 days, with the possibility of charging a fee in exceptional circumstances, where permitted by applicable law.
Data Protection Officer (DPO):
Ivan Horvat
Telephone: +385 1 2029 527
E-mail: ivan@silab.hr
You also have the right to request the erasure of your personal data (“right to be forgotten”) in cases provided for under applicable legislation, except where there is a legal obligation to retain such data (for example, medical records).
You have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP):