Using Health Insurance at SILAB Polyclinic
Cooperation with leading insurance providers allows patients of SILAB Polyclinic to access certain physiotherapy services with partial reimbursement or coverage through their supplementary health insurance policies.
Important Note::
Coverage of services depends on the type of insurance policy and the specific terms and conditions of your insurance provider.
Which Insurance Companies Do We Work With?
SILAB Polyclinic has established partnerships with leading insurance companies in Croatia:
- Allianz Insurance
- Wiener Insurance
- Croatia Insurance
- UNIQA Insurance
Through these insurance providers, patients may be eligible for reimbursement or coverage of selected physiotherapy services, depending on their insurance policy and coverage conditions.
What Does Supplementary Health Insurance Cover?
Supplementary health insurance may cover part or all of the cost of selected physiotherapy and rehabilitation services.
Coverage most commonly applies to:
- Physiotherapy
- Rehabilitation treatments and procedures
- Therapies covered under the terms of your insurance policy
The exact scope of coverage depends on:
The type of insurance policy
The agreed terms and conditions
- The insurance provider
Which Services Are Not Covered by Insurance?
It is important to note that certain services are not covered by insurance:
- Paediatric therapy services
- Robot-assisted rehabilitation
- Neurofeedback therapy
These services are not eligible for reimbursement through the insurance providers with which we cooperate.
How Can I Check My Insurance Coverage?
As each insurance provider has its own reimbursement and coverage policies, we recommend:
- Reviewing the terms and conditions of your insurance policy
- Contacting our team before starting therapy
This will allow you to receive accurate and timely information regarding your insurance coverage and reimbursement options.
Contact and Coverage Verification
Not Sure What Your Insurance Covers?
Our team will be happy to review your coverage options and assist you in arranging the most appropriate therapy for your needs.
Frequently Asked Questions (FAQ)
1. Does my insurance cover treatment at Poliklinika SILAB?
Coverage depends on the type of insurance policy and the terms agreed with your insurance provider. In many cases, certain physical therapy treatments may be partially covered or reimbursed, depending on your policy
2. Which treatments are covered by supplementary health insurance?
Insurance covers selected physical therapy treatments, but not all services listed in our price list. The exact scope of coverage depends on the insurance provider and the type of policy you hold.
3. Does supplementary health insurance cover physical therapy in Zagreb?
Yes, certain treatments at Poliklinika SILAB in Zagreb may be partially covered by our partner insurance providers, including Allianz, Wiener Insurance, Croatia Insurance and UNIQA. Please check your policy terms for the exact list of covered services
4. How can I check exactly what my insurance covers?
The best way is to contact our team directly or review the terms of your insurance policy. We will be happy to help you determine which services are covered by your insurance.
5. How does using insurance for treatment at Poliklinika SILAB work?
Once we have verified your insurance coverage, you can schedule your treatment appointment. On the day of your visit, please bring your referral or insurance authorization. Our reception team will guide you through the administrative process and any applicable insurance claims.
6. Do I need a referral or prior insurance authorization?
Yes, to use services through your insurance, you must have a referral or authorization issued by your insurance provider, in accordance with your policy terms.
7. Do I have to pay anything in addition to my insurance coverage?
This depends on your policy and the type of treatment. Some services may only be partially covered, with the remaining amount payable according to the Poliklinika SILAB price list. Our staff will inform you of any additional charges before treatment begins.
8. What if my insurance does not cover a specific treatment?
If your policy does not cover the treatment you require, you may still receive it as a self-paying patient according to our price list. Our staff can also recommend alternative treatments that may be covered by your insurance.
9. How quickly can I start treatment through insurance?
Waiting times depend on appointment availability and the conditions of your insurance policy. In most cases, treatment can begin within a few days after insurance verification and the required documentation have been completed.U prosjeku, nakon provjere osiguranja i potrebne dokumentacije, terapija može početi u roku od nekoliko dana.
10. Are children's therapies covered by insurance?
No, children’s therapies are currently not included in the coverage provided by the insurance companies we work with.
11. Are robotic rehabilitation and neurofeedback therapies covered by insurance?
No, these types of therapies are currently not covered by insurance. However, they are available as self-paid services according to our price list.